Skip to content

What’s ‘on the line’ for the Client Services Call Centre

March 4, 2016
by

In case you missed it on UHN News: 

 

Angela

 

For many, call centres are associated with telemarketing or internet customer service. But at the University Health Network, the stakes are much higher.

On any given day, a patient could be awaiting a procedure in Toronto General Hospital’s pre-operative room – then the phone rings.

It’s the Laboratory Medicine Program’s (LMP) Call Centre reporting a critical value to the patient’s treating clinician. The blood lab has found a low platelet count, which is an essential factor in blood clotting, and to ensure the safety of the patient, the procedure is being postponed.

This is one example of a call made by LMP’s Client Services Call Centre.

 

Read more on UHN.ca

 

 

Advertisements
No comments yet

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s