What’s ‘on the line’ for the Client Services Call Centre

In case you missed it on UHN News: 




For many, call centres are associated with telemarketing or internet customer service. But at the University Health Network, the stakes are much higher.

On any given day, a patient could be awaiting a procedure in Toronto General Hospital’s pre-operative room – then the phone rings.

It’s the Laboratory Medicine Program’s (LMP) Call Centre reporting a critical value to the patient’s treating clinician. The blood lab has found a low platelet count, which is an essential factor in blood clotting, and to ensure the safety of the patient, the procedure is being postponed.

This is one example of a call made by LMP’s Client Services Call Centre.


Read more on UHN.ca



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