Revitalizing the blood lab: Patient experience makeover

Blood lab before after
The before and after renovation photos of one of LMP’s blood collection stations at the                                                 Princess Margaret Cancer Centre. (Photo: Laboratory Medicine Program)
Joice Guspie, a patient and staff member at University Health Network, makes regular visits to the Laboratory Medicine Program’s (LMP) Blood Lab Collection Centre (BLCC), where blood is collected and sent for analysis.
“I usually arrive with a newspaper and a book in my bag, ready for a long wait. It’s a very busy place,” Joice says.
Recently the BLCC in the Princess Margaret Cancer Centre underwent significant renovations and increased staff, providing improved patient wait times, capacity, and care – for Joice and thousands of others.
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